FAQ
What services does Dakota Diagnostics offer?
Dakota Diagnostics provides a range of innovative services, including convenient at-home blood work and expert business structuring guidance. Our offerings are designed to enhance both personal and professional aspects of your life.
How does at-home blood work work?
Our at-home blood work service allows you to collect samples in the comfort of your home. After placing an order, you will receive a kit with detailed instructions. Once you complete the sample collection, you send it back to our lab for analysis, and results are typically available within a few days.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide detailed information and photos of the issue, and we will review your claim to determine the appropriate resolution, which may include a replacement.
Are there any shipping fees associated with my order?
There are no shipping fees for our products, as all items are either digital or delivered in person. Digital products are delivered immediately upon purchase, while in-person deliveries will be arranged based on your location and the nature of the service.
What is your refund policy?
All sales at Dakota Diagnostics are final. We do not accept returns or provide refunds once an order has been placed and processed. We encourage customers to review their orders carefully before completing the purchase.
How can I contact customer support?
You can reach our customer support team by calling (866) 332-5682 or emailing us at info@dakotadiagnostics.com. We are here to assist you with any questions or concerns you may have regarding our services.
What should I do if I do not receive my digital product?
If you do not receive your digital product shortly after purchase, please check your spam or junk folder for the email containing the download link or access instructions. If you still cannot locate it, contact our customer support team for assistance.
Can I change my order after it has been placed?
Once an order has been placed and processed, After 24 hrs we are unable to make changes. We recommend reviewing your order carefully before finalizing your purchase to ensure accuracy.